Office Solutions

Provide a brief bio about how you entered the industry, what you enjoy, and how it has evolved over the years. I graduated in 1996 with a degree in economics, seeking a career that was challenging, fun, and meaningful. Drawn to NYC’s fast-paced markets, I instead entered field sales for office copiers, leveraging my competitive spirit as a former college athlete to gain experience in problem-solving, relationship-building, and time management.

How do you stay ahead of industry trends and ensure that our sales strategies are aligned with the latest developments in office technology? I’ve always pursued knowledge and growth, earning an MBA in marketing and staying ahead of industry trends through leadership seminars. As a sales leader, I prioritize understanding technology advancements to deliver value.

What are the key factors that differentiate our office technology solutions from those of our competitors, and how do you effectively communicate these advantages to potential customers? ABS is a multi-line provider of multifunctional devices (MFDs), printers, and solutions like Managed Print, Managed IT, VoIP systems, mailing, and graphic services. With over 4,000 customers, ABS stands out by offering tailored, comprehensive solutions that consolidate key business needs, enhancing efficiency and convenience.

How do you approach building and maintaining long-term relationships with clients in the office technology space? At ABS, sales executives prioritize visibility within their accounts through regular reviews, sharing updates, introducing solutions, and swiftly resolving conflicts. What sets ABS apart is the breadth of real-time support we offer. When clients call, they reach a local voice. Our dispatch team ensures timely communication, service teams resolve issues promptly, and we provide real-time updates on deliveries.

What role does customer feedback play in your sales strategy, and how do you use it to improve our office technology offerings and sales approaches? Customer feedback is essential for ABS to measure satisfaction and demonstrate that we value our clients’ opinions. It also plays a key role in maximizing client retention. When clients suggest areas for improvement, we take it as an opportunity to learn and make changes.